Returns & Refunds

Draft for launch: set the final return window and product eligibility after you lock suppliers and fulfilment.

Eligible returns

Consider accepting returns for unused, unopened physical goods in original condition within the published window. Hygiene-sensitive opened consumables and used grooming products may need different eligibility.

Damaged or incorrect orders

Ask customers to contact support promptly with order details and clear photos so replacements or refunds can be assessed quickly.

Digital guides

Downloaded digital products normally require a separate refund policy because access is delivered immediately. Publish this clearly before enabling ebook sales.